How do we ship?

Please follow these steps to prepare the box and ship the sample to our lab:

1. Enclose the following items in the provided shipping box:
2 black-topped tubes
1 purple-topped blood tube
2 ice packs surrounding the tubes

Important note: To avoid ice packs contacting the cells, place the tube in a foam insert or wrap the tubes with a bubble wrap.

2. Place FedEx label on the boxUse the FedEx return label that was provided to you and affix to the box exterior. FedEx will not bill you for this service.

3. Ship using FedExCall 800-GO FEDEX (800-463-3339) at least 2 hours before your office closes for a pickup at your location. (After you dial the number press “0”, then say “ship a package” to schedule a pickup.)

Other Questions

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What is a drug sensitivity test?

A drug sensitivity test is a lab test that measures how easily cells are killed by a drug.When you order a Personalized Prediction Profile, ImpriMed uses a proprietary high-throughput ex vivo drug sensitivity testing platform to analyze your patient’s live cells. For our canine leukemia and lymphoma service, we expose the cells to 13 different drugs commonly used to treat these diseases: L-Asparaginase, Mitoxantrone, Vincristine, Vinblastine, Doxorubicin, Rabacfosadine (Tanovea®), Chlorambucil, Mechlorethamine, Lomustine, Prednisolone (activated Prednisone), Mafosfamide (activated Cyclophosphamide), Melphalan, and Dexamethasone.-

If the media tubes are damaged or missing something in the packaging can we get a replacement?

Please request fresh tubes on our website (Vet Portal > Request Supplies). If you need to send cells immediately, please use the serum and saline protocol from the CSU Hemapathology Lab. (Click to read more)

Do you need me to provide you with passwords for the hospital accounts?

No, we don’t need the password to associate the doctors and hospital. Once we register it, the password will be sent to the corresponding emails.

How long does the media last before expiring? How long is the medium good for?

The media has a 3 month shelf life. You can check the tube and look for its expiration date as well.

How do we ship?

Please follow these steps to prepare the box and ship the sample to our lab. (Click to read more)