How do we ship?

Please follow these steps to prepare the box and ship the sample to our lab:

1. Enclose the following items in the provided shipping box:
2 black-topped tubes
1 purple-topped blood tube
2 ice packs surrounding the tubes

Important note: To avoid ice packs contacting the cells, place the tube in a foam insert or wrap the tubes with a bubble wrap.

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2. Place FedEx label on the boxUse the FedEx return label that was provided to you and affix to the box exterior. FedEx will not bill you for this service.

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3. Ship using FedExCall 800-GO FEDEX (800-463-3339) at least 2 hours before your office closes for a pickup at your location. (After you dial the number press “0”, then say “ship a package” to schedule a pickup.)

Would we need to set up a Vet Portal for each doctor or just our hospital?

If you would like to set up accounts for the hospital, please send us a list of doctors' names and email addresses as well as any support staff who would need access to the Vet Portal. Each doctor can also register independently on the Vet Portal. Please note the report will be sent to the ordering veterinarian's email, not to all hospital accounts.

What is included in the ImpriMed Immunoprofile service?

The ImpriMed Immunoprofile service includes both our Flow Cytometry and PARR reports. These comprehensive results can be used to detect the presence of lymphoma or leukemia and determine the disease subtype.

Does pet insurance cover ImpriMed?

Most pet insurance plans that cover cancer care will typically cover ImpriMed’s services. Please check with your insurance representative to see if your plan can cover the services.

How does ImpriMed predict drug responses?

Our predictions are made by artificial intelligence (AI) models trained to predict clinical outcomes from patient data inputs. Clinical outcomes collected from oncologists include reports of progressive disease, stable disease, partial response, and complete response. Patient data used as inputs by the AI models include readings from our live-cell drug sensitivity assay, flow cytometry, PARR, and patient information.Models are re-trained periodically to incorporate new data and refine performance.

Can the testing be performed on dogs that are currently on therapy?