I put the media tubes into the freezer. Can I still use the media tubes?

No, We will send you another batch of media tubes you could use. Please email us at support@imprimedicine.com or request fresh tubes online via our Vet Portal.

Do you need me to provide you with passwords for the hospital accounts?

No, we don’t need the password to associate the doctors and hospital. Once we register it, the password will be sent to the corresponding emails.

How do we ship?

Please follow these steps to prepare the box and ship the sample to our lab. (Click to read more)

Yes, we charge next-day air (overnight shipping). As our state-of-the-art laboratory is in Palo Alto, CA, the distance a sample travels to our lab will directly influence the shipping fee applied. Please contact sales@imprimedicine.com for the precise shipping fee for your area.

Can the testing be performed on dogs that are currently on therapy?

Current therapy will not affect our AI predictions or immunoprofile results. However, reduction of tumor size caused by therapy may increase the likelihood of service failure due to insufficient cells. In the event of service failure, you will not be billed.

What is the successful prediction rate for this test?

Positive predictive values for our AI-based drug response predictions are 80% or higher.

I put the media tubes into the freezer. Can I still use the media tubes?

Other Questions

Do you need me to provide you with passwords for the hospital accounts?

How do we ship?

Are shipping costs extra?

Can the testing be performed on dogs that are currently on therapy?

What is the successful prediction rate for this test?